Okta指南

多因素身份验证(MFA), a process whereby individuals use two or more devices to validate their identity rather than only relying on a simple username and password, 是否已成为安全访问技术服务和资源的标准方式. 您可能已经通过网上银行熟悉了这些类型的系统, 个人电子邮件, 通过主要零售商在网上购物.

随着当今数字世界的复杂性以及我们在网上所做的一切工作, 无论是远程还是校内, our personal and professional information must be kept as secure as possible from malicious and nefarious activity generated from cybercrime. This University-wide initiative helps protect the privacy of our employees’ and students’ data while modernizing our cybersecurity posture, allowing us to better scale our services as many third-party systems now require MFA to be in place.

Most individuals find that using the Okta Verify App is easier because you do not need to retype the 6-digit code back into your workstation to complete the authentication process. 也, 短信身份验证因素依赖于您的蜂窝连接, 并不是每一栋教学楼都可靠. 请按照本页面顶部的视频进行设置说明.

是的，登录时需要MFA.okta.. com访问UNE服务.

是的.

如果您有其他问题或遇到问题，请联系ITS帮助台 helpdesk@一个.edu.

You will not be required to use MFA until the deadline for the specific group that you fall into.

On March 21, 2023, UNE will require all students, faculty, and professional staff to use MFA. 

MFA will be required whenever you sign into Okta or your session with Okta times out due to inactivity and prompts you to sign back in.

Our remote Help Desk will be able to help you with MFA issues that may occur during these times. 请拨打1 (877)518-4673.

If you are having issues receiving calls or text messages, we recommend turning on Wi-Fi calling. 如果你需要帮助设置Wi-Fi通话, 或者在此之后你仍然无法接听电话或短信, 请与服务台联系以获得更多帮助.

Many people also find that if they do not have a reliable cellular connection where the usually connect that the Okta Verify app works a lot better. 

你可以使用个人应用商店账户下载Okta Verify应用. Your UNE credentials are not needed on your phone to download, install, or configure the app for MFA.

如果您使用SMS/文本消息因素进行身份验证, 那么您不需要下载Okta验证.

Okta Verify needs permission to use your camera when you set up your smartphone or tablet. 它只使用您的相机扫描用于激活的快速响应(QR)码. 激活后，Okta Mobile无法访问您的相机. 您可以删除此权限，Okta Verify将正常工作.

在这种情况下, 当主MFA设备无法访问时, 我们鼓励您参观IT办公室(一楼), Petts Center on BC or 天天p 08年 on PC) or to contact the Help Desk at x2487 (or after hours at 1-877-518-4673) so that we can provide you with a temporary exclusion. 请注意，这是一个临时解决方案, and steps will need to be taken to ensure that your phone is accessible again as soon as possible.

If your phone cannot install the Okta Verify App, we encourage you to use the SMS/text option.

如果您的手机无法接收短信, contact the Help Desk at x2487 (or after hours at 1-877-518-4673) so that we can request approval to use a security token for authentication. 如果请求得到批准，则将颁发安全令牌. Any request for a permanent exclusion to allow for a security token will be reviewed on a case-by-case basis by UNE leadership.

If you are unable to receive unlimited SMS/text messages on your phone without incurring additional fees, 我们建议您安装Okta验证应用程序, 同时支持苹果和谷歌平台. If your device does not support either of these operating systems or is unable to install the Okta Verify App, please contact the Help Desk at x2487 (or after hours at 1-877-518-4673) so that we can request approval to use a security token for authentication. 如果请求得到批准，则将颁发安全令牌. Any request for a permanent exclusion to allow for a security token will be reviewed on a case-by-case basis by UNE leadership. 

如果你没有手机, please contact the helpdesk at x2487 (or after hours at 1-877-518-4673) so that we can request approval to use a security token for authentication. 如果请求得到批准，则将颁发安全令牌. Any request for a permanent exclusion to allow for a security token will be reviewed on a case-by-case basis by UNE leadership.

短信验证只适用于美国.S. 和加拿大的数字. 如果您使用国际号码，我们建议您使用OKTA验证应用程序, 哪些可以通过你的设备的应用商店下载.